Shipping & Delivery
TAILROAD currently focuses its storefront on United States customers. The shipping options available for your exact address are shown at checkout before payment, so you can see the applicable method and charge before placing the order.
What you will see at checkout
Shopify calculates the shipping options available for the products and delivery address in your cart. Availability can vary by destination, product and fulfillment location.
Order processing
After payment is successfully authorized or completed and the order passes any applicable review, the order can move into fulfillment. Processing time can vary by product, stock availability and fulfillment location. We do not advertise a universal dispatch time when the actual fulfillment path can differ from one order to another.
Delivery estimates
Any delivery window shown at checkout, by a carrier or in an order update is an estimate unless it is expressly identified as guaranteed. Carrier networks, weather, peak-season volume, local delivery conditions and other events outside our reasonable control can affect timing.
Tracking
When tracking becomes available, it is attached to the order after the fulfillment partner or carrier creates the shipment information. A tracking number can exist before the first physical carrier scan, so a newly created label may not show movement immediately.
Split shipments
Items in the same order can occasionally ship separately when they are fulfilled from different locations. In that case you may receive more than one tracking number and the packages may arrive on different days.
Check your address carefully
Please enter a complete and accurate shipping address at checkout. If you notice an error after ordering, contact us as soon as possible. Once fulfillment has started, rerouting may not be possible. Depending on the order status, cancellation and a new order with the correct address may be the safer option.
Lost, delayed or damaged shipments
If tracking shows an unusual delay, a package appears lost, or the order arrives damaged, email support@tailroad.co with your order number. For damage, include clear photos of the product and packaging. We may also ask for the delivery address or carrier details so the shipment can be reviewed properly.
Customs, duties and taxes
For destinations where duties, import taxes or similar charges apply and are not collected at checkout, the recipient may be responsible for those charges under local rules. TAILROAD does not misstate order values or customs information.
Need order help?
Have your order number and checkout email ready, then visit Order Help or email support@tailroad.co.