Shipping & Delivery
TAILROAD ships physical products using third-party fulfillment partners and carriers. Available destinations, shipping methods, and any shipping charge are shown at checkout before payment.
Order processing
Orders are prepared for shipment after payment is successfully authorized or completed and the order passes any applicable review. Processing time can vary by product, destination, stock availability, and fulfillment location. Any delivery timeframe displayed at checkout or in an order update is an estimate unless we expressly state otherwise.
Shipping address
Please provide a complete and accurate shipping address at checkout. For payment-provider security and dispute documentation, we generally ship to the address associated with the order and payment transaction. If you request an address change after payment, we may be unable to redirect the shipment. Where appropriate, we may cancel and refund the order and ask you to place a new order using the correct address.
Tracking
When tracking is available, we will provide it after the carrier or fulfillment partner has generated the shipment information. Tracking can take time to begin showing movement after a label is created. For split shipments, you may receive more than one tracking number.
Delivery estimates and delays
Carrier scans, customs processing, severe weather, peak-season congestion, local delivery conditions, and other events outside our reasonable control can affect delivery timing. We will assist with available tracking information, but we do not guarantee a carrier's delivery date unless an express written guarantee is specifically offered for that order.
Customs, duties, and taxes
Where duties, import taxes, or similar charges are not collected at checkout, the recipient may be responsible for them as required by the destination jurisdiction. We do not misstate order values or customs information.
Lost, damaged, or not-received shipments
If tracking shows an unusual delay, a shipment appears lost, or an order arrives damaged, contact support@tailroad.co with your order number. We may ask for photographs, carrier information, confirmation of the delivery address, or other reasonable details so we can investigate with the fulfillment partner or carrier and determine the appropriate remedy.
Payment-provider documentation
We retain order and fulfillment records and may provide shipment, tracking, delivery, address, and customer-service records to PayPal or another payment provider when reasonably necessary to respond to a dispute. Any PayPal Buyer Protection or Seller Protection eligibility is determined by PayPal under its own terms and is not guaranteed by TAILROAD.
Availability
Shipping destinations and methods may change as carrier coverage and fulfillment capabilities change. The options presented at checkout for your address are the applicable options for that order.
Contact: support@tailroad.co