Payment methods
The payment methods available for a specific order are shown during Shopify checkout. Availability can vary by customer location, currency, order details, and the payment services enabled on the store.
If PayPal is offered during checkout, payment authorization takes place through the PayPal payment flow. TAILROAD will never ask you to send a PayPal password, full card number, card security code, or other payment credentials through email or the contact form.
Payment authorization and order acceptance
Submitting payment does not by itself guarantee that an order can be fulfilled. Orders may be reviewed for payment authorization, address accuracy, inventory availability, suspected fraud, or other legitimate fulfillment concerns. If an order cannot be accepted or fulfilled, any applicable cancellation or refund is handled through the original payment route where possible.
PayPal transactions
When PayPal is selected, PayPal processes the payment under its own user agreements, privacy terms, and eligibility rules. TAILROAD does not claim that every transaction automatically qualifies for PayPal Buyer Protection or Seller Protection. Eligibility is determined by PayPal under the terms that apply to the transaction.
For a smoother resolution, contact TAILROAD first when an order appears delayed, damaged, incorrect, or otherwise problematic. This does not remove any statutory rights or rights you may have with your payment provider.
Refunds
Approved refunds are submitted to the original payment method where applicable. After a refund is submitted, the bank, card network, PayPal, or other payment provider may require additional processing time before the credit appears in the account.
For return eligibility and the request process, see our Returns & Refunds Policy.
Checkout security
Payment details are entered in the checkout or payment-provider interface. Do not send sensitive financial credentials through TAILROAD support channels. If you receive a message asking you to pay outside the checkout flow or disclose a password or security code, do not proceed and contact us through the official Contact page.
Billing and shipping information
Please provide accurate billing and delivery information. For transactions where a payment provider's protection program depends on shipment to the address shown in the transaction details, TAILROAD may be unable to redirect a shipment after processing has started.
Questions about a charge
If you do not recognize a charge or believe an order total is incorrect, use the TAILROAD support form and include the order number when available. Do not include full payment credentials.