Privacy Policy
This Privacy Policy explains how TAILROAD collects, uses, discloses, and protects personal information when you visit tailroad.co, place an order, create an account, contact us, or otherwise use our store.
Information we collect
Depending on how you use the store, we may collect contact information such as your name, email address, phone number, billing and shipping address; order information such as products purchased, order value, delivery information, returns, and support history; account information; device and usage information such as IP address, browser, device identifiers, pages viewed, and cookie or similar technology data; and communications you send to us.
Payments
Payments are processed through Shopify and the payment providers made available at checkout, which may include PayPal. Payment providers may collect and process payment credentials directly under their own privacy terms. TAILROAD does not ask customers to send full card numbers, card security codes, PayPal passwords, or other payment login credentials through our contact forms or customer-service email.
How we use information
We use personal information to provide and fulfill orders; process payments and refunds; communicate about orders, delivery, returns, and support; maintain customer accounts; prevent fraud, abuse, and unauthorized transactions; comply with legal, tax, accounting, and payment-provider requirements; improve our store and customer experience; and, where permitted and with any required consent, send marketing communications.
How we disclose information
We may disclose information to service providers that help operate the store, including Shopify; payment providers such as PayPal when selected by the customer; fulfillment partners, warehouses, and carriers; technology, hosting, analytics, fraud-prevention, customer-service, and professional service providers; and government authorities or other parties when required by law or reasonably necessary to establish, exercise, or defend legal claims.
We may also disclose relevant order, shipment, tracking, delivery, and communication records to a payment provider when reasonably necessary to investigate or respond to a transaction dispute.
Cookies and similar technologies
Our store and service providers may use cookies and similar technologies for essential store functions, security, preferences, analytics, and, where enabled, marketing. Choices available to you depend on your location, browser, and the privacy controls presented by Shopify or our store.
Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, fraud prevention, dispute handling, legal and accounting obligations, and enforcement of agreements. Retention periods can differ depending on the type of record and applicable requirements.
International processing
Because Shopify, payment providers, fulfillment partners, carriers, and other service providers can operate in multiple countries, personal information may be processed outside the country where you live. Where required, appropriate legal safeguards apply to those transfers.
Your privacy rights
Depending on your jurisdiction, you may have rights to request access, correction, deletion, restriction, portability, or other control over certain personal information, and to withdraw consent where processing is based on consent. Some rights are subject to legal exceptions, including records we must retain for transactions, fraud prevention, disputes, tax, accounting, or legal obligations.
To make a privacy request, contact support@tailroad.co. We may need to verify your identity before completing a request.
Children
TAILROAD is not intended for children to make purchases independently. We do not knowingly seek to collect personal information from children in violation of applicable law.
Changes to this policy
We may update this policy to reflect changes in our practices, technology, services, or legal obligations. The current version will be made available through the store.
Privacy contact: support@tailroad.co