Frequently asked questions
Where do you ship?
Available destinations and shipping options are shown at checkout. Product availability can vary by destination.
How long does shipping take?
Processing and delivery estimates vary by item, fulfillment location and destination. We provide order updates after purchase and tracking information when the carrier makes it available.
Will a TAILROAD product fit my vehicle?
Check the exact measurements and compatibility notes on the product page and compare them with our Fit Guide. For vehicle-fit products, measuring before ordering is the best way to avoid surprises.
Are the tether, barrier or Deck certified crash restraints?
Not unless a specific product page explicitly says so. TAILROAD car-travel accessories should not be treated as certified crash-restraint equipment without an explicit certification claim on that product.
Can items in one order arrive separately?
Yes. Depending on fulfillment location, items in the same order may ship in separate packages and receive separate tracking updates.
What if my order arrives damaged or incorrect?
Contact us with your order number and clear photos of the item and packaging. We will review the issue and help with the appropriate next step.
Can I return an item?
Eligible items can be requested for return under our Refund Policy. Please review the policy and contact us before sending anything back.