Shipping policy

Last updated: October 21, 2026

 

Where we ship. We ship to the United States and the European Union. Shipping is free on every order, no minimum. The destinations available for your address are shown at checkout.

 

Processing. Every piece is made to order. Your order is sent to our production partner within 1-2 business days.

 

Delivery. Orders ship directly from our production partner to your address. Estimated delivery is 8-14 business days for both the US and the EU. This is an estimate, not a guaranteed delivery date.

 

Tracking. You'll receive a tracking link by email as soon as your order ships. A new tracking number may not show movement until the carrier's first scan.

 

Customs, duties and taxes. Import duties for US orders are included in the price you pay, so there is nothing to pay on delivery. If a carrier ever bills you for duties on a born native order, send us the receipt through our Contact page and we refund it in full. EU orders may be subject to local VAT or import charges set by your country; these are not included in the price.

 

PayPal delivery address. For PayPal-paid orders, we may be required to ship to the delivery address recorded with the payment. If you need a different address after paying, we may be unable to redirect the shipment; depending on the order status, we may cancel and refund the order and ask you to place a new one with the correct address. Please check your shipping details before completing payment.

 

Split shipments. Items in the same order can occasionally ship separately. Your order may then arrive in more than one package, on different days, with more than one tracking number.

 

Delivered but not found. If tracking shows delivered but you can't find the package, check the delivery location, household members or neighbours, building reception and any carrier delivery notes. If it still can't be found, use the form on our Contact page (tailroad.co/pages/contact) with your order number.

 

Lost, delayed or damaged shipments. If tracking shows an unusual delay, the package appears lost or the order arrives damaged, use the form on our Contact page with your order number. For damaged deliveries, include clear photos of the item, the packaging and the shipping label.

 

Contact. For shipping help, use the form on our Contact page and include your order number and the email address used at checkout.